Return Policy
Thank you for choosing West Coast Boat Center. We pride ourselves on delivering exceptional products and services at our three locations in Rocklin, California; Reno, Nevada; and Lake Tahoe. Our return policy is designed to ensure your complete satisfaction with every purchase.
Boat Purchases:
All boat sales made at our Rocklin, Reno, and Lake Tahoe locations are final. Returns, exchanges, or refunds for boat purchases are not permitted. We encourage customers to thoroughly review all boat details and specifications prior to completing their purchase.
Soft Goods and Accessories:
We offer a return policy for soft goods and boat or water sport accessories under the following conditions:
How to Initiate a Return:
To begin the return process, please contact our customer service team at [customer service phone number] or [customer service email]. Our staff will assist you with the necessary steps and details for returning your product.
Exceptions:
Certain items may be exempt from our return policy. These exceptions will be clearly noted on the respective product pages.
Questions:
Should you have any inquiries regarding our return policy or require assistance with a return, our customer service team is here to assist. We aim to make your experience with West Coast Boat Center smooth and enjoyable at any of our locations.
Boat Purchases:
All boat sales made at our Rocklin, Reno, and Lake Tahoe locations are final. Returns, exchanges, or refunds for boat purchases are not permitted. We encourage customers to thoroughly review all boat details and specifications prior to completing their purchase.
Soft Goods and Accessories:
We offer a return policy for soft goods and boat or water sport accessories under the following conditions:
- Eligibility for Return: Returns are accepted for items purchased within the last 30 days. The items must be unused and in their original condition, showing no signs of wear or use.
- Packaging: Products must be returned in their original packaging. Items returned without original packaging or with missing parts will not be accepted.
- Refund Process: Eligible items will undergo an inspection upon return. Once the return is approved, refunds will be processed in the original form of payment within [specify number of days] business days. Please be aware that credit card refunds may take an additional [specify number of days] business days to appear on your statement, depending on your financial institution.
- Return Shipping: Return shipping costs are the responsibility of the customer. West Coast Boat Center does not provide prepaid return labels. Shipping costs are non-refundable.
- Exchanges: Direct exchanges are not offered at this time. Customers wishing to exchange an item must return the original item in accordance with our return policy and place a new order for the desired item.
How to Initiate a Return:
To begin the return process, please contact our customer service team at [customer service phone number] or [customer service email]. Our staff will assist you with the necessary steps and details for returning your product.
Exceptions:
Certain items may be exempt from our return policy. These exceptions will be clearly noted on the respective product pages.
Questions:
Should you have any inquiries regarding our return policy or require assistance with a return, our customer service team is here to assist. We aim to make your experience with West Coast Boat Center smooth and enjoyable at any of our locations.